Upon ordering any service from AcquireTheDot you will be charged a service charge for a set period. Should your invoice become overdue for 5 days or more you the client agree that you will pay an overdue payment fee to have your service reinstated.
a.AcquireTheDot provides an unconditional 7 day money back guarantee from the initial order date to all new customers.
b.Any refunds after 7 days of the initial order will only be available for a pro rata refund or a credit note should AcquireTheDot fail to provide a suitable service and is at the management teams descression.
All services and products offered by AcquireTheDot is available for cancellation immediatly through our billing system.
Upon a cancellation a client agrees it is there responsibility to cancel any active subscription with there chosen payment provider AcquireTheDot cannot be held liable for payments sent by automatic subscription we have no access to any clients chosen payment method account and therefore cannot force payments from clients.
AcquireTheDot have set out numerous fraud prevention policys and have several process's involved to ensure every order is legitimate including both automated and manual checks.
Should our automated fraud prevention mark an order as fraud AcquireTheDot will prevent further orders until we have ensured that you are a legitimate client.
AcquireTheDot may request for a photocopy of your identification for fraud prevention you the client agrees to provide legitimate goverment identification upon request or your account may be terminated and relevant information passed onto the local authoritys for investigation.
You the client agrees to provide legitimate and correct information at all times to ensure your account dont get marked as fraud should such a time arise that there is a mismatch in your information we will suspend your service pending a thorough investigation to confirm the legitimatcy of your account.
Support is available 24/7 through our billing system via ticket.
We provide live chat support at times but may require certain information from a client to confirm it is them we are speaking to.
We do have support emails but it could take considerably longer to receive a reply due to the vast amount of emails we receive.
AcquireTheDot under no circumstances can be hold liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data.
AcquireTheDot shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
AcquireTheDot is not responsible for any actions taken place in or on our Minecraft servers themselves. The sole role of AcquireTheDot is to provide server connectivity.
AcquireTheDot from time to time may run certain promotional offers AcquireTheDot does not agree that these promotions will be operational at all times and is subject to status.
While AcquireTheDot provides unlimited network bandwith with our plans this offering is subject to the network capacity and from time to time we may limit the number of connections to a server to allow full connectivity to all our clients.
This policy is in place to allow our clients a smooth operating service at all times.
If we find your server using any sort of system to bypass limits put on your server (such as innodes or RAM amount) your server is subject to being terminated without refund.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed needed.
A. We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double option" will be treated as spam. Any user who sends out spam will have their account terminated without notice.
B. We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.
C. We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of acquirethedot.com All rights reserved.
D.We reserve the right to refuse refunds for any account that has been found to be sending any unsolicited email.
AcquireTheDot provide a 99% uptime guarantee on all of our services, This uptime guarantee is subject to pro rata compensation in the event AcquireTheDot dont provide 99% uptime in any rolling calendar month.<br>
This pro rata amount will be the length of downtime over the 99% uptime and will be calculated in the number of days since the service was ordered.